Sometimes

IT happens*

On-Site Service Ideal for on-site service calls up to three or four hours, such as home wifi installation, printer - scanner setup, connecting AppleTV. We get most jobs done in an hour or two. For longer and on-going work, Project Pricing will be discussed.

Remote Support Up late (or early) and need immediate help? Remote support is a just a few clicks away and is secure, safe and confidential. Great for quick servicing or that occasional walk through, just like I was sitting there with you at only half the price.

Screen Repair Most broken, cracked, shattered and dim screens can be fixed within a few hours of receiving parts. Even totally dead screens can be brought to life for $125 labor and the cost of the display. All materials are new, unless you opt for big savings with guaranteed used parts.

Hard Drive Replacement Did Apple say you need a new drive? Perhaps you're greeted with a flashing question mark on startup. Maybe the drive just never shows up on your screen. Book a drop off. We'll talk drive size and speed, which determines the total price. Retrieve your Mac, new drive installed, the next day, in most cases.

Data Recovery Wedding photos - not cheap.
Massive spreadsheet that took hours - not cheap.
Today's big presentation - not cheap.
Recovering those irreplaceable files from a downed drive - you guessed it.
Most Dallas recovery shops start at $500, a good deal considering national services run $1000 to $3000.
Those are your photos, files and creations. Don't be cheap.

OS Install Password Reset Time to leave the cats behind. If you're still running Snow Leopard, Lion or Mountain Lion, let's talk about upgrading your Mac OS or operating system. It usually runs $75, which is well worth the peace of mind knowing your Mac is actually current, safe, secure and supported by Apple. All legal, legitimate software. Requires drop-off and may require several hours to bring your Mac up to date. Log on passwords to your Mac profile can be reset for $50. NO services offered for Activation locks, iCloud locks, Previous Owner locks or Lost/Stolen locks. If you buy and Apple product, be sure it is FULLY unlocked and passwords REMOVED by the listed owner.

Virus/Malware/Adware Removal Pesky pop ups on your browser. Fake FBI warnings. Surprise emails selling hair tonic and seemly items being sent to all your contacts. Painfully slow net. All are signs of intrusion, infestation and infection that can result in strangers accessing your accounts, like email, shopping sites and your bank. We remove malware, adware, spyware, rogue scanners and viruses. Plus, we secure your computer with strong protection software. Lastly, we provide you tips and best practices to keep you out of danger. Requires dropoff and some repairs may be lengthy.

On-Site Tutoring Lessons are customized to your need and experience level by an Apple Certified Specialist, who has also been certified by the Texas Education Agency. Instruction includes on-site lessons with printed support materials, as well as limited follow-up phone and email support. In short: Easy instruction ... Made just for you ... By a certified specialist.

Liquid Exposure - Cleaning ALL BETS ARE OFF when liquid meets your Mac (or PC). There are no guarantees or promises of repair. That said, we have dried and revived plenty of Macs we thought had died. Delicate disassembly and cleaning of logic board and components can be the answer.

Liquid exposure - Ship-Out Repair When cleaning isn't enough, customers opt for Component-Level Repair. Depending on your model, prices range from $350 to $450 to which the $125 cleaning fee is applied. Of course, if your Mac can't be fixed, there's no charge, except the initial cleaning charge. Level II Repairs, which take two to three weeks, are provided by a reputable off-site service house. Not to worry, your hard drive stays right here, safe and sound.